CK44 Privacy and Data Protection

This policy applies to the ck44.mom website and related mobile services, together referred to as “CK44” or the “Platform”. It describes what information may be collected, why it may be needed, how it may be used and the choices available to you. Please also review any separate terms that apply to account use, payments and responsible gambling. CK44 services are for people aged 18 or over.

By using the Platform, you acknowledge that you have read this policy. If you do not agree with how information is handled, do not create an account or continue using the relevant service. For questions or privacy requests, contact support through the available channel on the Platform. Support may ask for reasonable details to confirm that you are the account holder.

Information may be provided by you when you register, contact support, use games or request account services. Some technical information may also be recorded automatically when you visit the Platform. The exact information depends on the feature you use and the choices you make.

We do not keep your complete bank-card number, PIN, or account password. Transactions through mobile wallets such as bKash, Nagad, Rocket, and Upay are processed through the XOPAY recharge gateway using encrypted communication. The relevant wallet details are not stored on our servers.

CK44 uses information received from you only for defined purposes connected with account operation, security, payments, support, and compliance. We do not use it for unrelated purposes without the required permission. The main uses include:

• Opening a new account, checking identity, and operating your account.
• Processing CK44 deposits, cash-outs, and bonus-related transactions, including the correct handling of deposits and withdrawals through services such as bKash and Nagad.
• Completing KYC checks and confirming that the account holder meets the 18+ age requirement.
• Detecting and preventing fraud, money laundering, and other unlawful activity.
• Helping customer support investigate and resolve account or transaction problems.
• Sending information about new promotions, CK44 welcome bonuses, or special offers when you have agreed to receive marketing messages.
• Monitoring account and gaming patterns where necessary to support responsible gaming and identify potentially harmful activity.
• Meeting applicable legal, regulatory, security, and compliance requirements.
• Maintaining the stability, performance, and security of the platform.

CK44 keeps information only for as long as it is needed to provide services, protect the platform, resolve disputes, complete audits, or meet applicable legal and compliance obligations. Retention depends on the type of information and the reason it was collected.

• While your account remains active, we may keep profile, support, security, and transaction records needed to operate and protect the account.
• After an account is closed, financial and transaction records may be retained for the period required for accounting, dispute handling, fraud prevention, and applicable legal obligations.
• KYC documents, such as an identity document, may be retained for the required compliance period and then securely deleted or anonymised when no longer needed.
• If you withdraw consent for promotional communications, we will stop using the related information for marketing and remove or update it when it is no longer required for another valid purpose.
• Browser cookies may expire when a session ends or after the period configured for that cookie. Some security or preference cookies may remain longer when necessary for their stated function.

We do not retain information longer than necessary unless retention is required for a legal, security, accounting, or dispute-related purpose. When the applicable retention period ends, information is securely deleted or anonymised.

We do not sell your personal information. We may share limited information with carefully selected service partners when they need it to provide payments, gaming, verification, security, support, or other platform services.

• Payment providers:bKash, Nagad, Rocket, banks, and other payment-service providers may receive the information needed to process and verify a transaction.
• Game providers:Game providers may receive limited information required to operate a selected game, maintain session functionality, prevent misuse, and provide technical support.
• KYC verification providers:Authorised third-party verification providers may review documents or information needed to confirm your identity.
• Law-enforcement authorities:We may disclose information to government bodies or other authorities when required by a valid court order or applicable legal process.
• Anti-fraud systems:Our security systems may automatically assess transactions and account activity to identify unusual patterns, suspected fraud, or automated abuse.

Cookies are small text files placed in your browser. CK44 uses them to keep the website functional, remember selected preferences, improve security, and understand how visitors use the site.

• Essential cookies:Essential cookies help maintain login sessions and support security checks. Blocking them may prevent parts of the website, including account access, from working correctly.
• Functionality cookies:Preference or functionality cookies remember choices such as your selected language, theme, and other display settings.
• Analytics cookies:Analytics cookies help us understand which pages or features are used most often so we can improve the website. They are intended to provide aggregated information rather than directly identify you.
• Security cookies:Security cookies help detect suspicious activity, fraud, and automated bot attacks. You can manage non-essential cookies through your browser settings, although disabling cookies may affect site functionality.

You can manage cookies through your browser settings. Blocking essential cookies may affect features such as sign-in, account security, or page functionality. When you first visit the site, you may be asked to accept or manage cookie preferences.

Depending on applicable privacy requirements, you may have rights concerning the personal information CK44 holds and uses about you, including:

To exercise one of these rights,[email protected]contact us using the official email address below. Include your username, the request you are making, and enough detail for us to verify and respond securely.

The CK44 platform is intended only for people aged 18 or over. We do not knowingly invite or intentionally collect personal information from anyone under 18.

• When an account is created, age or date-of-birth information may be requested to help confirm eligibility.
• If account activity raises an eligibility or security concern, we may request appropriate identity or KYC documents for verification.
• If we identify an account belonging to a minor, we may suspend or close it and review the related information for deletion, subject to applicable retention requirements.
• A parent or guardian may contact us to request a review of information associated with a minor. We may need to verify the request and the relationship before taking action.

CK44 uses administrative, technical, and organisational measures intended to protect personal information against unauthorised access, loss, misuse, or alteration. Security controls may include:

• Connections to the platform may use SSL/TLS or comparable encryption. Check that your browser shows a secure connection before entering account or payment information.Encrypted data transfers:
• Two-factor authentication (2FA):Login verification:
• Firewall protection:Where available, additional login verification such as a one-time code or 2FA can provide protection beyond a password. Never share a verification code with another person.
• Security reviews:Network controls and monitoring are used to help detect and block unauthorised access attempts.
• Data backups:Security checks and system reviews may be carried out periodically to identify weaknesses and improve protective controls.
• Access control:Backups may be maintained in protected systems to support service continuity and recovery. Access to backup data is restricted.
• Suspicious activity alerts:Account, payment, and identity information is limited to authorised access based on operational need. Unusual login or transaction activity may trigger a security notice or additional verification.

The CK44 platform may connect with third-party services, including payment gateways such as bKash or Nagad, game providers, communication tools, and identity or KYC verification services. These organisations may process information under their own privacy policies.

• Information submitted directly to a third-party service is handled according to that service's rules. Review its privacy notice before providing payment, identity, or contact information.
• CK44 cannot control every privacy or security practice of an external service. If you believe information was mishandled by a third party, contact that provider as well as CK44 where the matter involves your CK44 account.
• We assess service providers and use appropriate contractual or operational safeguards where relevant; however, specific partner credentials or legal status should be confirmed directly with the provider.
• Where appropriate, agreements may define how a service provider handles CK44-related information, including confidentiality, security, and permitted use.

For details about a third party's privacy practices, visit that organisation's official website and read its current privacy policy.

CK44 may update this Privacy Policy when its services, security practices, or information-handling arrangements change. The updated version will be posted on this page with a revised update date where applicable.

• For material changes, we may use available account contact details to provide a notice when appropriate.
• A notice may also be displayed on the platform or homepage.
• Check the “Last updated” date at the top of this page to identify the current version.
• If you continue using the platform after an updated policy is posted, the revised policy may apply to your continued use to the extent permitted by applicable requirements.

Review this page periodically, particularly before submitting new personal, payment, or identity information.

For questions, concerns, or requests about this Privacy Policy, contact the CK44 Editorial Team through the privacy contact below. We can respond in English and may be able to assist in Bangla.

• Email:[email protected]
• Live chat: Select the chat icon in the bottom-right corner of the platform.
• Support replies are handled as soon as possible; response times may vary.
• Requests to delete personal data are reviewed and processed within the applicable processing period.